Frequently Asked Questions (FAQ)
Compact Pro FAQ
How to Contact Us
- support6 @ cyclos.com
- Postal Mail
545 Alvarado Street
San Francisco, CA 94114
According to the manual, Hi-Note is supposed to create hierarchical
notes if I import memos with hyphens in them, but it doesn't seem to
work. What's wrong?
You are probably expecting ONE memo in the Memo Pad to be divided into SEVERAL
hierarchical notes in Hi-Note. The import function doesn't work this way.
Hi-Note converts each memo into one note. To build a hierarchical structure,
you need to divide your document into multiple memos. To see an example of
properly formatted memos, use the export function in Hi-Note to export a
set of hierarchical notes (make sure the "combine sub-notes" option is OFF
when you export).
Does Hi-Note back up my notes?
Hi-Note is designed to make a full copy of your notes in the Backup folder
during each HotSync. The Backup folder is located inside the user folder in
the Palm Desktop folder. Unfortunately, early versions of Palm's
HotSync Manager had bugs which prevented the file from being backed up or
only backed it up one time. To solve this problem, you should update to
version 2.0.1 or higher of the HotSync Manager.
Is Compact Pro Y2K compliant?
We have not done extensive Year 2000 testing of Compact Pro. However, we do
not expect Compact Pro to have any date-related problems until the year 2040.
Why does Compact Pro skip some sub-folders when I use the Add function?
Compact Pro skips empty folders if you haven't checked "Include Empty Folders"
in the preferences.
Why doesn't the compacted size column on the total line show 0 for an
The compacted size column indicates the total space required in the archive
including the internal overhead Compact Pro requires to keep track of
Is there a way to avoid the large amount of floppy swapping when
copying one multi-segment archive to another?
If you have a hard disk with enough space to hold the entire archive, it
is much quicker to make the copy in two steps. First, open the original
multi-segment archive with Compact Pro and use the Save As command to make
a copy on the hard disk. This will be a single segment archive. Next, open
the archive on the hard disk and use the Save As command again to make the
new multi-segment archive.
Why does Compact Pro keep asking me to insert disks after I have
cancelled a Save operation?
When you are creating a multi-segment archive and you cancel the operation
or an unrecoverable error occurs, Compact Pro asks you to re-insert all
the other disks so that it can remove the files which no longer contain
It seems like the Delete original after saving option in the Add
dialog box only works some of the time. What's wrong?
For a file to be deleted, the Delete original after saving checkbox must
be checked BEFORE you add the file.
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